Return & Exchange Policy
Last updated: January 2026
7-Day Exchange Window
Unworn sarees with original tags, packaging and the enclosed authenticity card can be exchanged within 7 days of delivery. Please message us on WhatsApp within 48 hours of receiving your order to initiate an exchange.
How to Initiate
Send us a WhatsApp message with your order number and a photo of the saree. Our team will guide you through the return process, including the return address and shipping instructions.
Non-Returnable Items
Bridal, made-to-order and custom-stitched blouse pieces are non-returnable. Sarees that have been worn, washed, altered or damaged cannot be exchanged.
Refunds
We primarily offer exchanges or store credit. If a refund is applicable, it will be processed to your original payment method within 7–10 working days of us receiving the returned saree in acceptable condition.
Return Shipping
Return shipping costs are borne by the customer, except in cases where the wrong or damaged product was delivered — in which case we arrange a free reverse pickup.
Damaged in Transit
If your saree arrives damaged, please send a photo on WhatsApp within 24 hours of delivery. We will arrange a replacement or full refund at no cost to you.
Questions about this policy?
Message us